If you're having trouble don't hesitate to contact us! We're passionate about helping our customers and providing good user experiences.
If you are having trouble with the Timber Agent, you can add a parameter to the command that will produce a log file:
--output-log-file /var/log/timber-agent.log. This log file will contain troubleshooting information which you can send to us at firstname.lastname@example.org.
It is not recommended that you run the Agent with the log file in a production setting. The log file will grow unbounded and could cause disk issues.